Shopping FAQ

Account

1. How do I register?

We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. 

2. I did not receive the activation email.

Please click the “Resend Activation Email” button after logging in. Check your mailbox including your spam folder. If you are still unable to receive the activation email, please send email to [email protected] to resolve this issue.

3. I cannot login to my account.

Check your login details carefully. Make sure the email address is the same one you used for registration, and the password you entered is correct. Please make sure that your web browser accepts cookies. It might be a problem caused by LOVELYCUP system maintenance; please wait 15 minutes and try again. If you are still not able to access your account, please send email to [email protected] to resolve this problem.

4. I forgot my password

If you forgot your password, just click the "Reset Password with Email" link on “sign in” Page and we will send you an automated email with information on how to reset your password.

5. How can I change my password?

Log in to your account. Locate the “Change Password ” option on the left corner and click it to reset your password.

6. Can I change my email address into another one?

We will offer this function in the near future.

7. What is the difference between the billing address and the shipping address?

The billing address should be the same address you provided to your bank when you applied for your credit/debit card; the shipping address is the one you want us to ship the order to.



Member Center

Coupon

1. How do I get coupons?

Register for a customer account on www.lovelycup.shop. Sign up for our weekly deals newsletter at the bottom of the website. Some special activities will also feature coupon giveaways. Coupons are a great way to save money.

2. How do I use my coupons?

Make sure the coupon has not expired (most will show the expiry date in your account). During the checkout process, go to your shopping cart. Enter the full promotion code and click "APPLY". You can only use one coupon code per order.